2 Year Guarantee
At Farpoint we give you a 2 year guarantee when purchasing your new Apple Mac, iPad, iPhone, Watch or iPod giving you piece of mind for your new product.
Authorised Apple Reseller
Apple Authorised Reseller – Farpoint has been recognised by Apple for providing superior customer service with a focus on Apple solutions, service and support. With nearly the entire the range of Apple products available in store, we know our products inside out and will be able to help with any questions, queries and will be able to give our personal recommendation whatever your needs!
Apple Authorised Service Provider – as an Authorised Service Provider, Farpoint can provide comprehensive support and repair services for Mac products. Our Apple-certified technicians complete regular training and assessments, so you can be confident you’re getting help from qualified, experienced professionals.
Farpoint offer relaxed and friendly training for all levels at our showroom on Walcot Street. We offer one-to-one sessions on all things Apple, from the most basic to the most advanced. We can also bring the training to you, allowing you to learn at your own pace on your own machine, in your own environment.
Farpoint offers a tailored service for businesses, from setting up your system, to maintaining it once it’s in place. When your new machine arrives, so do our Technicians. We install everything for you, making sure your whole system is working and is fully integrated with your existing setup where necessary.
Hosting – Cross Platform Integration – Mail Servers – On Site Installation – Rentals
Service and Repairs
As an Apple Authorised Service Provider we undertake all Mac repairs, including those that are covered by the manufacturers warranty, as well as upgrades.
For out of warranty repairs we offer a tiered payment system, starting at £39 the first tier covers all software based repairs and diagnostics of any fault. The subsequent tier includes fitting hardware components and migrating data between Mac computers and, lastly, Tier 3 is reserved for migrating information from a PC to a Mac computer and our Fast Track service which guarantees an initial diagnosis within 4 working hours.
The Workshop is open Monday-Friday, 10:00-17:30. In order to to organise a repair please come in to the store or contact us on 01225 460678.
Software Fixes and Diagnostics
Software Service and Hardware Checks
Hardware Based Repairs and Mac to Mac Migration
PC to Mac Migration and Fast Track Service
Monday to Friday - 10:00 to 17:30
Saturday - 10:00 to 13:00
Sunday - Closed
If you have just purchased a new device and want to know where the manual is, then look no further than the iBooks App. Every Apple device has a user guide, which is free to download through the App and contains lots of good information to get you started with your new device! For more Read more about Paul’s Tech Tip – Apple User Guides[…]
Sometimes you may want to capture a small portion of your screen on your Mac and not the whole of the screen. To do this on a Mac, there is a simple way to grab just the bit you want by holding down the Cmd, Shift and 4 keys at the same time and then Read more about Paul’s Tech Tip – Screenshots[…]
You may have been bombarded with many emails from companies asking to stay in touch. This is because of the introduction of the General Data Protection Regulations (GDPR). Even if you have already provided your email address to your favourite retailers, charities or any business you like, if you wish to continue receiving their emails Read more about Paul’s Tech Tip: GDPR[…]
Quite a bit of buzz was created around the announcement of Apple’s new smart speaker: the HomePod. This is a market that is already full of lots of options from companies such as Sonos, Google and Bose. To break into this and be successful, the HomePod would have to be very special. The initial reviews Read more about HomePod Review[…]
Paul’s Tech Tips If you have an Amazon Echo or Echo Dot and you own or you’re looking to purchase a Sonos speaker, you can control it with the Alexa App and voice control. There is nothing easier than saying, “play Radio 2 in the kitchen” or asking for songs by your favourite band. You Read more about Paul’s Tech Tips: Sonos and the Echo[…]
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Paul’s Tech Tips Many people don’t realise that the Mail program on a Mac stores all your sent email addresses. Clicking on ‘Window’ in the menu at the top of your screen and then clicking on the menu item ‘previous recipients’ can access these. When you send an email, the addresses that appear when you Read more about Paul’s Tech Tips: Mail Recipients[…]
Paul’s Tech Tips If you are using Pages on your Mac, it is worth noting the ‘Share’ feature. This allows you to export your document in other common formats, such as Word or PDF. So, when you have finished your document, go to Share on the menu bar at the top of your screen and Read more about Paul’s Tech Tips: Exporting Documents[…]