3 Year Guarantee
At Farpoint we give you a 3 year guarantee when purchasing your new Apple Mac, iPad, iPhone, Watch or iPod giving you piece of mind for your new product.
Authorised Apple Reseller
Apple Authorised Reseller – Farpoint has been recognised by Apple for providing superior customer service with a focus on Apple solutions, service and support. With nearly the entire the range of Apple products available in store, we know our products inside out and will be able to help with any questions, queries and will be able to give our personal recommendation whatever your needs!
Apple Authorised Service Provider – as an Authorised Service Provider, Farpoint can provide comprehensive support and repair services for Mac products. Our Apple-certified technicians complete regular training and assessments, so you can be confident you’re getting help from qualified, experienced professionals.
Farpoint offer relaxed and friendly training for all levels at our showroom on Walcot Street. We offer one-to-one sessions on all things Apple, from the most basic to the most advanced. We can also bring the training to you, allowing you to learn at your own pace on your own machine, in your own environment.
Farpoint offers a tailored service for businesses, from setting up your system, to maintaining it once it’s in place. When your new machine arrives, so do our Technicians. We install everything for you, making sure your whole system is working and is fully integrated with your existing setup where necessary.
Hosting – Cross Platform Integration – Mail Servers – On Site Installation – Rentals
Service and Repairs
As an Apple Authorised Service Provider we undertake all Mac repairs, including those that are covered by the manufacturers warranty, as well as upgrades.
For out of warranty repairs we offer a tiered payment system, starting at £29 the first tier covers all software based repairs and diagnostics of any fault. The subsequent tier includes fitting hardware components and migrating data between Mac computers and, lastly, Tier 3 is reserved for migrating information from a PC to a Mac computer and our Fast Track service which guarantees an initial diagnosis within 4 working hours.
The Workshop is open Monday-Friday, 10:00-18:00. In order to to organise a repair please come in to the store or contact us on 01225 460678.
MOT Service and Diagnostics
Hardware Based Repairs and Mac to Mac Migration
PC to Mac Migration and Fast Track Service
Monday to Saturday - 10:00 until 18:00
Sunday - Closed
Christmas Opening Times
24th to 27th - Closed
28th - 10:00 Until 17:00
29th - 10:00 until 18:00
30th - 10:00 until 18:00
31st - Closed
1st - Closed
Paul’s Tech Tips Many people don’t realise that the Mail program on a Mac stores all your sent email addresses. Clicking on ‘Window’ in the menu at the top of your screen and then clicking on the menu item ‘previous recipients’ can access these. When you send an email, the addresses that appear when you Read more about Paul’s Tech Tips: Mail Recipients[…]
Paul’s Tech Tips If you are using Pages on your Mac, it is worth noting the ‘Share’ feature. This allows you to export your document in other common formats, such as Word or PDF. So, when you have finished your document, go to Share on the menu bar at the top of your screen and Read more about Paul’s Tech Tips: Exporting Documents[…]
Paul’s Tech Tips We very often get asked: ‘How do you find out what Operating System you are running on your Mac?’ To find this out, click on the symbol in the top-left of your screen and choose ‘About This Mac’. If you are running the latest system, it will say MacOS High Sierra, of which Read more about Paul’s Tech Tips: What Operating System Are You Running?[…]
What better way to start 2018 than replacing something old with something new? This year, large in part thanks to Christmas, I have swapped my ageing, battered, and, in hindsight, archaic earphones for a pair of Bose Quiet Comfort 35 II headphones. Why do I say archaic? Well, there are two major reasons: my old Read more about Redefining the Standard – Bose QuietComfort 35 II Headphones[…]
Paul’s Tech Tips If you are using an iPad or iPhone, it is worth mentioning that you can now scan documents directly into Notes from your device’s camera. On the iPad Pro, you can also use the Apple Pencil to write handwritten notes. The handwriting is then searchable on the iPad in the same way Read more about Paul’s Tech Tips: Scanning Notes With Your iOS Device[…]
Paul’s Tech Tips With all the recent stories in the press about security flaws, it has never been more important to update your devices. So, whether you have a Mac, iPad or iPhone, make sure you are running the latest system and that you have checked for any new software updates. To run the updates Read more about Paul’s Tech Tips: Security Updates[…]
Paul’s Tech Tips Your mac has a great feature called Spotlight, which you can get to by clicking on the magnifying glass in the top right of the screen or by holding down CMD and the Space Bar on your keyboard. Spotlight will search through your emails and contacts, find you dictionary Read more about Paul’s Tech Tips: Spotlight[…]
Paul’s Tech Tips You may have seen there is a new update for the Apple TV. So, you should now be running TV OS 11. With this update, you can now access catch-up TV services such as BBC iPlayer, and are able to share your Mac, iPad or iPhone screen to your TV via AirPlay. Read more about Paul’s Tech Tips: TV OS 11[…]
Paul’s Tech Tips Something that comes up a lot when I’m training is, how, on the mac, do you select more than one of something at a time? This is especially useful when trying to create a photo album, or when trying to delete multiple items. So, to select individual photos or files, hold down Read more about Paul’s Tech Tips: Selecting Multiple Items[…]
Paul’s Tech Tips There are many third-party software packages promoted online such as Mac Cleaner and MacKeeper which, if installed, can clear files off your machine that you actually need. This kind of software is unnecessary. After a recent visit from a customer who was complaining of having lost his photos, we subsequently discovered that Read more about Paul’s Tech Tips: Third-Party ‘Cleaners’[…]