2 Year Guarantee
At Farpoint we give you a 2 year guarantee when purchasing your new Apple Mac, iPad, iPhone, Watch or iPod giving you piece of mind for your new product.
Authorised Apple Reseller
Apple Authorised Reseller – Farpoint has been recognised by Apple for providing superior customer service with a focus on Apple solutions, service and support. With nearly the entire the range of Apple products available in store, we know our products inside out and will be able to help with any questions, queries and will be able to give our personal recommendation whatever your needs!
Apple Authorised Service Provider – as an Authorised Service Provider, Farpoint can provide comprehensive support and repair services for Mac products. Our Apple-certified technicians complete regular training and assessments, so you can be confident you’re getting help from qualified, experienced professionals.
Farpoint offer relaxed and friendly training for all levels at our showroom on Walcot Street. We offer one-to-one sessions on all things Apple, from the most basic to the most advanced. We can also bring the training to you, allowing you to learn at your own pace on your own machine, in your own environment.
Farpoint offers a tailored service for businesses, from setting up your system, to maintaining it once it’s in place. When your new machine arrives, so do our Technicians. We install everything for you, making sure your whole system is working and is fully integrated with your existing setup where necessary.
Hosting – Cross Platform Integration – Mail Servers – On Site Installation – Rentals
Service and Repairs
As an Apple Authorised Service Provider we undertake all Mac repairs, including those that are covered by the manufacturers warranty, as well as upgrades.
We work on a queue basis and charge either a Diagnostic fee of Inspection fee at point of booking in. A fast Track option is available to jump your job to the head of the queue.
The Workshop is open Monday-Friday, 10:00-17:30. In order to to organise a repair please come in to the store or contact us on 01225 460678.
Monday to Friday - 10:00 to 17:30
Saturday and Sunday - Closed
24th of December - 10:00 - 13:00
25th of December to the 1st of January - Closed
If you have just purchased a new device and want to know where the manual is, then look no further than the iBooks App. Every Apple device has a user guide, which is free to download through the App and contains lots of good information to get you started with your new device! For more Read more about Paul’s Tech Tip – Apple User Guides[…]
Sometimes you may want to capture a small portion of your screen on your Mac and not the whole of the screen. To do this on a Mac, there is a simple way to grab just the bit you want by holding down the Cmd, Shift and 4 keys at the same time and then Read more about Paul’s Tech Tip – Screenshots[…]
You may have been bombarded with many emails from companies asking to stay in touch. This is because of the introduction of the General Data Protection Regulations (GDPR). Even if you have already provided your email address to your favourite retailers, charities or any business you like, if you wish to continue receiving their emails Read more about Paul’s Tech Tip: GDPR[…]
Quite a bit of buzz was created around the announcement of Apple’s new smart speaker: the HomePod. This is a market that is already full of lots of options from companies such as Sonos, Google and Bose. To break into this and be successful, the HomePod would have to be very special. The initial reviews Read more about HomePod Review[…]
Paul’s Tech Tips If you have an Amazon Echo or Echo Dot and you own or you’re looking to purchase a Sonos speaker, you can control it with the Alexa App and voice control. There is nothing easier than saying, “play Radio 2 in the kitchen” or asking for songs by your favourite band. You Read more about Paul’s Tech Tips: Sonos and the Echo[…]
Paul’s Tech Tips Occasionally you find yourself unable to exit a program on your Mac. If this happens you need to press the Command, Option and Escape keys all at the same time. CMD + ⌥ + ESC This will bring up the Force Quit dialog box, which shows you all the applications that are currently running Read more about Paul’s Tech Tips: Force Quit[…]
Paul’s Tech Tips If you are using a keyboard with your iPad, it is worth noting that keyboard shortcuts can help you speed up. To quickly see the most popular ones, hold down the Command Key (cmd) and they will show on the screen. The shortcuts displayed will vary depending on the App you are Read more about Paul’s Tech Tips: iOS Keyboard Shortcuts[…]
Paul’s Tech Tips Customers often ask, ‘What is the difference between iCloud Photo Library and Photo Stream?’ They are two different ways of dealing with your MacOS and iOS Photos. iCloud Photo Library stores your photo’s in the cloud and gives you the advantage of optimising your storage, which can help if your iPhone is Read more about Paul’s Tech Tips: iCloud Photo Library vs Photo Stream[…]
Paul’s Tech Tips Many people don’t realise that the Mail program on a Mac stores all your sent email addresses. Clicking on ‘Window’ in the menu at the top of your screen and then clicking on the menu item ‘previous recipients’ can access these. When you send an email, the addresses that appear when you Read more about Paul’s Tech Tips: Mail Recipients[…]
Paul’s Tech Tips If you are using Pages on your Mac, it is worth noting the ‘Share’ feature. This allows you to export your document in other common formats, such as Word or PDF. So, when you have finished your document, go to Share on the menu bar at the top of your screen and Read more about Paul’s Tech Tips: Exporting Documents[…]