3 Year Guarantee
At Farpoint we give you a 3 year guarantee when purchasing your new Apple Mac, iPad, iPhone, Watch or iPod giving you piece of mind for your new product.
Authorised Apple Reseller
Apple Authorised Reseller – Farpoint has been recognised by Apple for providing superior customer service with a focus on Apple solutions, service and support. With nearly the entire the range of Apple products available in store, we know our products inside out and will be able to help with any questions, queries and will be able to give our personal recommendation whatever your needs!
Apple Authorised Service Provider – as an Authorised Service Provider, Farpoint can provide comprehensive support and repair services for Mac products. Our Apple-certified technicians complete regular training and assessments, so you can be confident you’re getting help from qualified, experienced professionals.
Farpoint offer relaxed and friendly training for all levels at our showroom on Walcot Street. We offer one-to-one sessions on all things Apple, from the most basic to the most advanced. We can also bring the training to you, allowing you to learn at your own pace on your own machine, in your own environment.
Farpoint offers a tailored service for businesses, from setting up your system, to maintaining it once it’s in place. When your new machine arrives, so do our Technicians. We install everything for you, making sure your whole system is working and is fully integrated with your existing setup where necessary.
Hosting – Cross Platform Integration – Mail Servers – On Site Installation – Rentals
Service and Repairs
As an Apple Authorised Service Provider we undertake all Mac repairs, including those that are covered by the manufacturers warranty, as well as upgrades.
For out of warranty repairs we offer a tiered payment system, starting at £29 the first tier covers all software based repairs and diagnostics of any fault. The subsequent tier includes fitting hardware components and migrating data between Mac computers and, lastly, Tier 3 is reserved for migrating information from a PC to a Mac computer and our Fast Track service which guarantees an initial diagnosis within 4 working hours.
The Workshop is open Monday-Friday, 10:00-17:30. In order to to organise a repair please come in to the store or contact us on 01225 460678.
MOT Service and Diagnostics
Hardware Based Repairs and Mac to Mac Migration
PC to Mac Migration and Fast Track Service
Monday to Saturday - 10:00 to 17:30
Sunday - Closed
Easter Opening Times
30th March - 11:00 to 16:00
31st March - 10:00 Until 17:30
1st April - Closed
2nd April - 11:00 to 16:00
Quite a bit of buzz was created around the announcement of Apple’s new smart speaker: the HomePod. This is a market that is already full of lots of options from companies such as Sonos, Google and Bose. To break into this and be successful, the HomePod would have to be very special. The initial reviews Read more about HomePod Review[…]
Paul’s Tech Tips If you have an Amazon Echo or Echo Dot and you own or you’re looking to purchase a Sonos speaker, you can control it with the Alexa App and voice control. There is nothing easier than saying, “play Radio 2 in the kitchen” or asking for songs by your favourite band. You Read more about Paul’s Tech Tips: Sonos and the Echo[…]
Paul’s Tech Tips Occasionally you find yourself unable to exit a program on your Mac. If this happens you need to press the Command, Option and Escape keys all at the same time. CMD + ⌥ + ESC This will bring up the Force Quit dialog box, which shows you all the applications that are currently running Read more about Paul’s Tech Tips: Force Quit[…]
Paul’s Tech Tips If you are using a keyboard with your iPad, it is worth noting that keyboard shortcuts can help you speed up. To quickly see the most popular ones, hold down the Command Key (cmd) and they will show on the screen. The shortcuts displayed will vary depending on the App you are Read more about Paul’s Tech Tips: iOS Keyboard Shortcuts[…]
Paul’s Tech Tips Customers often ask, ‘What is the difference between iCloud Photo Library and Photo Stream?’ They are two different ways of dealing with your MacOS and iOS Photos. iCloud Photo Library stores your photo’s in the cloud and gives you the advantage of optimising your storage, which can help if your iPhone is Read more about Paul’s Tech Tips: iCloud Photo Library vs Photo Stream[…]
Paul’s Tech Tips Many people don’t realise that the Mail program on a Mac stores all your sent email addresses. Clicking on ‘Window’ in the menu at the top of your screen and then clicking on the menu item ‘previous recipients’ can access these. When you send an email, the addresses that appear when you Read more about Paul’s Tech Tips: Mail Recipients[…]
Paul’s Tech Tips If you are using Pages on your Mac, it is worth noting the ‘Share’ feature. This allows you to export your document in other common formats, such as Word or PDF. So, when you have finished your document, go to Share on the menu bar at the top of your screen and Read more about Paul’s Tech Tips: Exporting Documents[…]
Paul’s Tech Tips We very often get asked: ‘How do you find out what Operating System you are running on your Mac?’ To find this out, click on the symbol in the top-left of your screen and choose ‘About This Mac’. If you are running the latest system, it will say MacOS High Sierra, of which Read more about Paul’s Tech Tips: What Operating System Are You Running?[…]
What better way to start 2018 than replacing something old with something new? This year, large in part thanks to Christmas, I have swapped my ageing, battered, and, in hindsight, archaic earphones for a pair of Bose Quiet Comfort 35 II headphones. Why do I say archaic? Well, there are two major reasons: my old Read more about Redefining the Standard – Bose QuietComfort 35 II Headphones[…]
Paul’s Tech Tips If you are using an iPad or iPhone, it is worth mentioning that you can now scan documents directly into Notes from your device’s camera. On the iPad Pro, you can also use the Apple Pencil to write handwritten notes. The handwriting is then searchable on the iPad in the same way Read more about Paul’s Tech Tips: Scanning Notes With Your iOS Device[…]